We reached out to First Choice Healthcare and contacted their Hospice Director, Irina, during my mother’s end of life phase. It was during the COVID-19 pandemic, a time when healthcare systems and healthcare professionals are stressed. The professionals at First Choice exemplify their humane qualities by responding very quickly and mobilizing their resources during this difficult time to care for my mother. They eliminated all existing and potential sources of pain and discomfort, which we could clearly see thanks to their thoughtful use of videoconferencing. It brought us immense comfort knowing and seeing that my mother is being taken care of extremely well. Communication was clear as well: we were told very clearly the schedule of every medication that was used to treat my mother. I want to credit their ability to provide the most needed care: Irina, the Hospice Director, as well as the CNA Nijole, and the RN Olga built a schedule of visits according to my mother’s needs and were stellar at providing their care. From the get go, the knowledge, professionalism, and care we received were top notch across the board. Our care team was all very instrumental in helping my mother pass comfortably. Thank you!